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Mid Downs Medical Practice - Patient Reference Group

We aim to:

Contribute to the Practice’s decision making, ensuring patients’ needs, concerns and interests are represented.

Continue to support a relationship between the patients, carers and surgery staff, both administrative and clinical.

Communicate healthcare information that may affect the community in the future.

Provide practical support for patients.

 

In return:

The Practice will consult with our members when they are discussing future service development and provision.

 

So what can you do?

Give us your contact details and we can consult you about how changes at the Practice may affect you.

We may conduct surveys from time to time and these will involve different age groups.

Please help us by responding promptly.

You could become part of our patient group giving as much or little time as convenient to you.  It could even be an hour a month or less.

Why are we doing this now?

Because the NHS has been and is going through many changes, with the aim of providing a better Health Service for patients.

So it is very important that we hear your views

 

  • by e-mail
  • by post

 You can contact The Patient Group via:

 Mr Paul Ramsay

The Chair

Patient Participation Group

Mid Downs Medical Practice

 Email: dpramsay@me.com

We will be Closed on the afternoon of Tuesday 21st November for staff training. 

We will close at 1.30pm and will re-open again on Wednesday morning.   If you need a doctor urgently whilst we are shut, please ring NHS111 who will be able to assist you.  For all other queries, please ring on Wednesday.

Our flu clinics are now available for booking.  Please ring the surgery to book an appointment.

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

When should you call it?



    • You need medical help fast, but it’s not a 999 emergency

    • You don’t know who to call for medical help or you don’t have a GP to call

    • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate; or

    • You require health advice or reassurance about what to do next



How does it work?



    • When you call 111 you will be assessed by fully trained advisers who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

    • If the NHS 111 team think you need an ambulance, they will send one immediately.

VENUE CHANGE: Ringmer Memory Moments Café.

Know Dementia have been working in collaboration with HWLH CCG to make sure people living with dementia and their carers can access support in their local community as part of the Golden Ticket pilot. We help make a real difference to the lives of people with dementia and their carers by offering: support ^ & advice, Memory Moments Cafes, well-being activities and raising awareness in the community.

Dementia is one of the biggest health and social care challenges facing the UK today, costing more than cancer, heart disease and stroke combined. Given the relatively high numbers of frail elderly in the CCG area, the management of dementia is a growing concern for HWLH CCG. Therefore the CCG has supported Know Dementia to set up Memory Moments Cafes at: Ringmer, Peacehaven, Buxted, Uckfield and Crowborough. Everyone is welcome, especially those with memory problems and their family supporter. Some of the aims of the Cafes are to provide an opportunity to chat, to develop carer support networks and offer information and advice to those living with Dementia and their carers.

Your patient’s local cafe has been relocated from Lewes to Ringmer and will be held weekly from Thursday 27th October, 0930-1230hrs at:

Ringmer Village Hall,
Lewes Road,
Ringmer,
East Sussex,
BN8 5QH

The café provides support for persons living with dementia and their carers enhancing well-being through advice, information and activity.

Golden Ticket wins National Primary Care Award for Pathway Innovation of the Year.

I am very pleased and immensely proud to be able to congratulate the Dementia Golden Ticket Team on winning the National Primary Care Award for Pathway Innovation of the Year.

For those that aren't aware, the Golden Ticket is a multi service integrated pathway that has been piloted around Buxted Surgery in East Sussex with excellent feedback and results.  We are now in the process of rolling out The Golden Ticket acorss the CCG and this has the potential to improve the lives and care of all our dementia sufferers and their carers.

Congratulations to all those who have supported the project in whatever way.

Kind regards

Keisha Birdine

Project Support Officer

High Weald Lewes Havens Clinical Commissioning Group

36 - 38 Friars Walk

Lewes

BN7 2PB

Sussex MSK Partnership East future patient forums

Is there a message you would like to give to Sussex MSK Partnership East?   They will be holding patients' forums in:

  • Lewes, 28th July
  • Uckfield, 16th August
  • Heathfield, 17th August
  • Hailsham, August date to be confirmed.

 A light lunch will be provided at 12.30 pm, the meetings will start at 1.00 and will finish by 3 pm.

 They are particularly looking for the following patients and/or those of you who look after:

 Anyone who has been diagnosed or treated by the MSK Partnership.

OR

Anyone who has inflammatory arthritis, such as rheumatoid arthritis, psoriatic arthritis or ankylosing spondylitis.

OR

Anyone who has a long term condition with pain, possibly with a diagnosis of fibromyalgia.

 These will be the first forums held by the Partnership in these towns.  If you would like to attend one of these please contact jo.dorrill@sussexmskeast.com who will send further details.  

 For catering purposes please let Jo know that you wish to attend by 1 p.m. on 26th July for Lewes and by 14th August for the others.

 

 

 

 

PROSTATE CANCER SUPPORT GROUP

(HAYWARDS HEATH AND DISTRICT)

 

Our group has a strong membership which meets every four month at The Dolphin Practice in Haywards Heath to hear experts from the field of Cancer Research, and Treatments, including Palliative Care.

 

The group has a regular attendance of about 60 men and their partners who are keen to share their experience with men newly diagnosed who find it very helpful at a time of high anxiety and stress.

 

We have a telephone helpline and a well used website which give dates of support group meetings as well as useful information on prostate cancer:

 

http://www.haywardsheathprostate.org.uk/

 

 Peter Barton

Chairman, Haywards Heath and District Prostate Cancer Support Group

Tel: 01825 722169

  

 

The Health Help Now web app can be found online at healthhelpnow-nhs.net and is free to everyone who lives and works in East Sussex. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment – showing which services near them are open. It will help people to know when to go to A&E, and when not to.

 

  Care Quality Commission 'CQC' rating 'GOOD' in all areas

We have recently received our report following our inspection by the Care Quality Commission (CQC) in February 2015. Please see a full copy of the report under 'Further Information'. We are really pleased and proud to have achieved a 'Good' rating in all areas inspected by the CQC. The inspection is very thorough and all of the staff and clinicians at the practice work hard to adhere to best practice guidelines, policies and procedures. Thank you for all the positive comments and feedback we received from our patients during this process.


Friends of Newick Health Centre - Public defibrillator available at Newick Health


Mr Peter Todd - Secretary of the Friends of Newick Health Centre - has arranged for several defibrillators to be available in Newick. There is now a public defibrillator stored near the front doors of Newick Health Centre which anybody can access in case of emergencies - whilst waiting for the emergency services to arrive. Our thanks go to the Friends of Newick Health Centre for their generous contribution to the safety and welfare of the villagers.


  • Minor Injury Units

     If you experience an injury which is not serious, go to a Minor Injuries Unit (MIU) rather

      than an  A&E department.   There are two minor injury units within our area, both of which

     are open from   8am to 8pm, seven days a week. 

      There is one at Uckfield Hospital - 01825 769999 and one at

      Victoria Hospital , Lewes 01273 474153.

     Minor injuries units can treat: sprains and strains, broken bones, wound infections, minor

     burns and scalds, minor head injuries, insect and animal bites, minor eye injuries, injuries

     to the back, shoulder and chest.  There is not usually a long waiting time to be seen in a

     minor injury unit.

  • Medical students - training

Twice a year we will have a medical student at the practice for a four week period, during which they will observe all areas of general practice under the supervision of Dr Rajan or Dr Sri.   This will provide them with the essential work experience they need in general practice.

 

 

  • Smoking Cessation

Our Practice Nurse - Mandie Bridger - has recently completed the training necessary for her to be able to treat patients who are keen to quit smoking.  She can help patients with smoking cessation therapy and offer support and information along the way.  If you are keen to quit smoking please book an appointment with Mandie to discuss this further.

 

  • New NHS Health Checks

      The NHS Health Check programme is for adults in England aged between 40 and 74. If you're

      invited for an NHS Health Check you'll be offered a series of routine tests that will help identify

      your risk of developing heart disease, stroke, kidney disease and type 2 diabetes.  You'll then be

      given advice on what action you can take to lower your risk and improve your chances of a

healthier life. For example, making changes to your diet or becoming more active. 

 

Whooping cough vaccinations will be available for pregnant women - contact the surgery or speak to your midwife for further details. October 2012

Patient Reference Group - find out more

A Patient Reference Group has been set up for the practice which enables our patients to provide feedback, suggestions, concerns or compliments to the practice which helps us with planning future services and health events. 

With help and suggestions from the PRG, a patient survey has been conducted regarding the services the practice offers to patients.  From the results of the survey, an action plan has been drawn up with plans of how we will improve upon our services offered .  Please see the Survey Report for more details.

All patients are welcome to join the Patient Reference group. If you are interested in joining the patient reference group please contact Julia Storr – Practice Manager or ask at reception for further details.

The practice continues to offer services for health management:

Clinics available:

Ante-natal & Post Natal     Asthma

Cervical Screening  Childhood Vaccinations

Cryotherapy  Diabetes

Minor Surgery      Phlebotomy

Travel      Warfarin

Well Women/Well Man

Please let us know of any suggestions, ideas or comments you have regarding the services offered by your practice.

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