Health Help Now

Sent on behalf of East Sussex Better Together

Just to let you know we have launched an innovative new website and mobile phone app to help people in East Sussex to understand where they should go for treatment, especially when they are not sure what to do or who to contact.

The Health Help Now web app can be found online at and is free to everyone who lives and works in East Sussex. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment – showing which services near them are open. It will help people to know when to go to A&E, and when not to.

It breaks down symptoms by age – baby, child, teenager, adult and older adult. This is to make it easier for people to find the right treatment for them. 

Health Help Now has been developed with input from local GPs, hospital doctors, paramedics and other health professionals. It is thought to be the most detailed and sophisticated local NHS web app in the country.

After clicking on age, symptoms and location, people are presented with a list of suggestions for treatment. The most suitable choice for most people is listed first and the other suggestions follow in order. It shows the nearest services and is time sensitive so details whether services are open or closed and provides a map of their location.

Health Help Now also offers advice – such as where to buy children’s medication when pharmacies are closed - and links to other useful websites.

The easy-to-use web app works on smartphones, tablets, laptops and desktop computers. Anyone who doesn’t have internet access is advised to dial NHS 111 for urgent healthcare advice 24 hours a day.  

If you have questions related to Health Help Now, or have feedback on your experiences of using it please email:
Thank-you for your support.
Sent on behalf of East Sussex Better Together by:
Sandra Lamont
Senior Communications Manager (interim)
NHS Hastings and Rother CCG 
NHS Eastbourne, Hailsham and Seaford CCG
NHS High Weald Lewes Havens CCG

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