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Patient Access - Emails are being sent to patients to log onto their new website.  Please see a note from Patient Access below explaining why you may have received or be receiving an email from them.

Patient Access

What’s happening?

Last year we launched the all-new Patient Access, and we’re proud to say that well over 3 million patients are using it. We have been receiving a wealth of excellent reviews and are now rated as the number 1 Medical app in both App Store and Google Play. These are very promising signs of engagement, but there are still a further 3 million Patient Access users who have not yet signed in and who may still not be aware that it was updated.

In August 2018 we sent an email to 750,000 of these users to inform them of the new service, and having taken time to review the results which were very strong, we have now decided to send the email to the remainder of them. The objective is to make them aware that Patient Access has been updated and to carefully explain how to sign into it for the first time – we realise that some users have had difficulties with this stage of the process before, so this is a great opportunity to make each step really clear for anyone unfamiliar with the new version.

What does the email say?

You can read the full wording here

Who will be emailed?

All current Patient Access users will be sent this email, apart from the following:

  • Patients who have already signed into the new Patient Access service (launched 30th May 2018)
  • Patients flagged as a sensitive or vulnerable patient
  • Patients under the age of 16 years old
  • Patients who have asked not to be contacted
  • Patients who are PDS sensitive
  • Patients who have a patient level confidentiality policy

What are the timescales? 

The emails will be sent out to patients randomly over a period of around 3 weeks, starting on 17th January 2019 and ending on 7th February 2019. The reason for taking a staggered approach is to help minimise the chance of patients with questions contacting their practice all at once.

 

 

IF YOU NEED MEDICAL ATTENTION WHEN THE SURGERY IS CLOSED, DIAL 111 TO CONTACT NHS 111 WHO WILL ADVISE YOU FURTHER.

Extended Hours Opening - evening clinics and Saturday mornings.

From the 1st June Mid Downs Medical practice will be offering evening and Saturday clinics for pre-bookable appointments. 

We will be working alongside Buxted Medical Centre in order to provide evening clinics each weekday and a weekly Saturday morning clinic.   Between the two practices, we will have an evening clinic each weekday, from 6.30pm - 8pm.  There will also be a Saturday clinic each week from 8.30am - 12.30pm. 

Newick Health Centre will be open on Monday and Wednesday evenings and every other Saturday morning.

Our patients will also be able to access the clinics held by Buxted Medical Centre on Tuesday, Thursday and Friday evenings and every other Saturday, although we would encourage patients to book in with their own GP if needing a consultation regarding an ongoing problem.

These clinics are for appointments which have been pre-booked and are not for walk-in or emergency appointments -  patients should continue to contact NHS111 if they have an urgent medical need after 6.30pm.  The practice will not be open during these times for telephone or walk-in queries.   The practice is open from 8.30am - 6.30pm for assistance with all routine queries.

We welcome Dr Liam Gillespie as a new partner of the practice from 1st September 2018.  Dr Gillespie has been with us for the past year as a GP Registrar - completing his final year of GP training.  We are very pleased that, having completed his training, he has now joined the practice as a Partner. 

Prescription Ordering Direct (POD) a new and convenient way to order your repeat prescription.

The NHS Prescription Ordering Direct service is the easy way for you to order your repeat prescription.  All it takes is a simple phone call that you can make from the comfort of your own home - there's no need to go into the GP practice or pharmacy to order your medication.

Freephone telephone number: 0808 1647678.  Monday - Friday 8am - 4pm

Ordering your prescription will be a quick and simple telephone call.  You can discuss your medication requirements and we can alert you if a medication review is needed.

The NHS POD service is provided, on behalf of the practice, by NHS High Weald Lewes Havens Clinical Commissioning Group (CCG).  Your call will be answered by a dedicated, experienced and fully trained prescription co-ordinator.  

Patient Access

 A new version of the Patient Access service will be launched at 3pm on the 30 May. This version brings a redesigned user experience, simplified registration and sign in, support for EPS pharmacy nominations and an all new self-service support site.

 All existing Patient Access service capabilities (booking appointments, ordering repeat medication, viewing of medical record and messaging your practice) will continue to be available in the new version, with changes focussed on making using these capabilities more intuitive and user friendly.

Summary of changes 

In the new version, patients can:

Sign in using their email address (or user ID).

Quickly recover and reset forgotten sign in details.

Allow a proxy user (parents, carers and other users) to access all or part of their account and act on their behalf.

Filter sections of their medical record by date.

Add or change their nominated pharmacy.

View past appointments, as well as upcoming appointments.

Manage their profile (contact and address details, password, available services) using the new View Profile

For further information, visit www.patientaccess.com

Extended Hours Opening - evening clinics and Saturday mornings.

From the 1st June Mid Downs Medical practice will be offering evening and Saturday clinics for pre-bookable appointments. 

We will be working alongside Buxted Medical Centre in order to provide evening clinics each weekday and a weekly Saturday morning clinic.   Between the two practices, we will have an evening clinic each weekday, from 6.30pm - 8pm.  There will also be a Saturday clinic each week from 8.30am - 12.30pm. 

Newick Health Centre will be open on Monday and Wednesday evenings and every other Saturday morning.

Our patients will also be able to access the clinics held by Buxted Medical Centre on Tuesday, Thursday and Friday evenings and every other Saturday, although we would encourage patients to book in with their own GP if needing a consultation regarding an ongoing problem.

These clinics are for appointments which have been pre-booked and are not for walk-in or emergency appointments -  patients should continue to contact NHS111 if they have an urgent medical need after 6.30pm.  The practice will not be open during these times for telephone or walk-in queries.   The practice is open from 8.30am - 6.30pm for assistance with all routine queries.

 

If you have an urgent health problem

that cannot wait until the Health Centre

re-opens, the out-of-hours service NHS 111 will be available to offer help and advice.

 

To access this service please ring: 111 and you will be put through to an operator who will take your details and offer you advice or pass your details onto an on-call doctor.

FREE Blood Pressure Check - New self-service machine at Newick

Newick Surgery now has an easy to use Blood Pressure machine. No need to book.  The Health Monitoring machine also measures your height, weight and BMI.  It is self-service, so no need to book an appointment.  Just pop in and ask at reception for a token.  

 

Minor Injuries and Urgent Treatment Centres

Crawley Urgent Treatment Centre, Crawley Hospital, West Green Drive, Crawley, RH11 7DH 01293 600300 ext 4141

(24 hours, 365 days a year, including Christmas Day)

Minor Injuries Unit, Uckfield Community Hospital, Framfield Rd, Uckfield TN22 5AW 01825 745030

(08:00 – 20:00, 7 days a week, Christmas Day opening times: 09:00 – 15:00).

Minor Injuries Unit, Lewes Victoria Hospital, Nevill Rd, Lewes,

BN7 1PE 01273 474153

(08:00 – 20:00, closed Christmas Day).

If you require emergency medical attention call 999 or attend your local A & E departments:-

Princess Royal Hospital – Haywards Heath

Royal Sussex County Hospital - Brighton

Mid Downs Medical Practice - Patient Reference Group

We aim to:

Contribute to the Practice’s decision making, ensuring patients’ needs, concerns and interests are represented.

Continue to support a relationship between the patients, carers and surgery staff, both administrative and clinical.

Communicate healthcare information that may affect the community in the future.

Provide practical support for patients.

 

In return:

The Practice will consult with our members when they are discussing future service development and provision.

 

So what can you do?

Give us your contact details and we can consult you about how changes at the Practice may affect you.

We may conduct surveys from time to time and these will involve different age groups.

Please help us by responding promptly.

You could become part of our patient group giving as much or little time as convenient to you.  It could even be an hour a month or less.

Why are we doing this now?

Because the NHS has been and is going through many changes, with the aim of providing a better Health Service for patients.

So it is very important that we hear your views.  To join the Patient Reference Group - please complete and return the form found on the Patient Group page of this website.

If you would like further information, please contact reception or email the practice on HWLHCCG.Newick@nhs.net

 

  • Ordering Repeat Prescriptions via the website

Please register with Patient Access services to be able to order prescriptions via our website.  You will need to visit the surgery with your ID to fully activate your online access.  When you are registered with Patient Access, you will be able to book appointments online too.

If you have any queries please ring the reception team on 01825 722272 and they will be happy to help.

Text Message Reminders

This GP Practice sends text message reminders to our patients. You can receive information by text message on your mobile phone regarding appointments and your health care.

 You can now book routine GP appointments online via Patient Access. Visit reception with ID and get your login details.  You can also use Patient Access to order your repeat medications.

Please see details below of Minor Injury units who may be able to assist with minor injuries whilst we are closed.

 

If you have a minor injury which needs attention, please use one of the minor injury units based at Lewes, Uckfield and Crowborough hospitals.  Their details are as follows:

 

 

Lewes Minor Injury Unit  - Tel. No. 01273 402504

Open from 8am to 8pm, 7 days a week

VICTORIA HOSPITAL LEWES 

Nevill Road                                                                 

Lewes  BN7 1PE        

                                                                             

Lewes Xray Unit opening hours:      Mon-Fri 9am – 5pm

 

 

Uckfield Minor Injury Unit - Tel. No. 01825 745030

Open from 8am – 8pm, 7 days a week

UCKFIELD COMMUNITY HOSPITAL       

Framfield Road                                                           

Uckfield  TN22 5AW                                                

                                                                                     

Uckfield Xray Unit opening hours:  9am – 4.30pm Mon to Fri, 12pm to 6pm Sat/Sun

 

 

If you are experiencing chest pain or breathing difficulties please ring 999 for urgent medical attention.

The Health Help Now web app can be found online at healthhelpnow-nhs.net and is free to everyone who lives and works in East Sussex. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment – showing which services near them are open. It will help people to know when to go to A&E, and when not to.

It breaks down symptoms by age – baby, child, teenager, adult and older adult. This is to make it easier for people to find the right treatment for them. 

Health Help Now has been developed with input from local GPs, hospital doctors, paramedics and other health professionals. It is thought to be the most detailed and sophisticated local NHS web app in the country.

 

 

'Not QUITE an emergency' social media campaign featuring Dom Joly

The NHS across Sussex has just launched a new campaign with comedian Dom Joly to raise awareness of when to use the 24-hour NHS111 helpline this winter.

Dom has used his trademark 'Trigger Happy TV' style of comedy and an undercover film crew to prank the public in village, town and city centre locations across the Sussex to create a 'Not QUITE an emergency' campaign film for the NHS.  To watch the video please use the link below:

 "https://www.youtube.com/embed/SxfHGbGySzA 

 

Care Quality Commission 'CQC' rating 'GOOD' 

We have recently received our report following our inspection by the Care Quality Commission (CQC) in November 2017.  Please see a full copy of the report under 'Further Information'.  We are really pleased and proud to have achieved a overall 'Good' rating in areas inspected by the CQC. The inspection is very thorough and all of the staff and clinicians at the practice work hard to adhere to best practice guidelines, policies and procedures.  Thank you for all the positive comments and feedback we received from our patients during this process.

 

Friends of Newick Health Centre - Public defibrillator available at Newick Health Centre

Mr Peter Todd - Secretary of the Friends of Newick Health Centre - has arranged for several defibrillators to be available in Newick.  There is now a public defibrillator stored near the front doors of Newick Health Centre which anybody can access in case of emergencies - whilst waiting for the emergency services to arrive.  Our thanks go to the Friends of Newick Health Centre for their generous contribution to the safety and welfare of the villagers.

 

 

Free NHS Health Checks

 

The NHS Health Check programme is for adults in England aged between 40 and 74.

If you're invited for an NHS Health Check you'll be offered a series of routine tests that

 

will help identify your risk of developing heart disease, stroke, kidney disease and type

 

2 diabetes. You'll then be given advice on what action you can take to lower your risk

 

and improve your chances of a healthier life. For example, making changes to your diet

 

or becoming more active. We will be inviting eligible patients over the next few

 

months but if you are interested in attending for a check please speak to the reception

 

team to book an appointment.

 

 

 

 

 

 

 

 

 

 

 

Summary Care Record - your Summary Care Record will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have. 

Healthcare staff who can see your Summary Care Record:

  • need to be directly involved in caring for you;
  • need to have an NHS Smartcard with a chip and passcode (like a bank card and PIN);
  • will only see the information they need to do their job; and
  • will have their details recorded.

Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, for example if you are unconscious or in certain circumstances such as a court order, healthcare staff may look at your record without asking you.  If they have to do this, they will make a note on your record.

Note - this is different to Care.Data

For further information including how to opt out of the Summary Care Record click on 'Summary Care Record' in our further information section or visit website:

http://www.nhscarerecords.nhs.uk/

 

 

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

 

 

 High Weald Lewes and Havens CCG

 

(Site updated 18/11/2019)
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