Complaints Procedure

12th Aug

Complaints Procedure

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Formal complaints about your own care can be made either by telephone, email, or letter giving us much details as possible. Due to patient confidentiality, should you wish to make a complaint on behalf of someone else, we will require written consent from the patient involved confirming they are happy for us to discuss their care.

We ask that complaints are made as soon after the event as possible, ideally within a few days, but should be:

  • Within 12 months of the incident
  • or within 12 months of you becoming aware of the matter

More details can be found in Mid Down Medical Practice's The Complaints Process