Practice News

Staff Training - Thursday 9th July 2026

Wealden Ridge Medical Partnership (including the Heathfield Dispensary) will be closed for staff training between 12.30 – 18.30 on Thursday 9th July. For urgent medical attention during this time please call 01293 698088.

For non-urgent assistance with medication or minor illness, please contact your local pharmacist.

Please do not contact 111 between these hours.

Thank you for your co-operation.

Urgent on the day appointments

In order to reduce wait times on the phone for urgent on the day appointments, you can now make a clinical request through our website and click on the ‘Make a Clinical Request Online’ tab. You will then be directed to the Visiba triage form where you will need your NHS App login credentials and NHS number.

Please note that this is link is to only be used for URGENT symptoms only and will be available to use from 8am.

For any routine appointments, please contact the surgery after 10am or book online using Patient Access.

Dr Marc

After 24 years at the Heathfield and Firs Surgeries we said goodbye to Dr Marc on Tuesday as he takes his well earned retirement. From all the staff at Wealden Ridge Medical Partnership we thank you for all your years service and wish you all the best for the future.

Urgent Appointment Information

From the 3rd  March 2025 we are changing how you log in to tell us of your urgent symptoms through our Triage system, Visiba. You will need to use your NHS App username (your email address) and password to sign in to tell us about any urgent symptoms. We will be stopping the option to log in via text message.

If you need an urgent appointment, we will still send you a link to Visiba via text message, but the way you log in will be with your NHS log in credentials.

We encourage all of our patients who have access to a smartphone or tablet to download the NHS App.

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website. You must be aged 13 or over to use the NHS App.

Dispensing Patients

Please note that our dispensary is only able to assist with queries regarding our dispensing patients, i.e. patients who collect their medication from us and please remember to allow 5 working days before collecting your medication (excluding weekends and bank holidays). 

Non dispensing patients, i.e. those patients who collect their medication from local pharmacies, are asked to please direct their enquiry to our reception team.

Thank you for your co-operation.

Newick & Chailey Surgeries receive funding for new equipment

Thank you to the Medi Tech Trust for their generous donation of medical equipment for the Newick and Chailey Surgeries, which included a a Bariatric Chair and Couch, hydraulic examination couches, fibre optic LED Otoscopes and a 24 hour portable BP machine. This was presented to Scott Lavocah (Deputy Practice Manager) of Wealden Ridge Medical Partnership by the Deputy Lieutenant of East Sussex, Mr Giles York at the 2024 Community Initiative Awards.

Last year Heathfield and the Firs Surgeries also benefited from the donation of medical equipment.