We are thrilled to attach a link to our recent patient survey.  This data relates to the year 2023, our first as Wealden Ridge Medical Partnership. 

You will note that with the exception of ease of contacting the practice by telephone and website, our practice has scored higher than the national average in all other patient satisfaction areas.

The IT issues we experienced with our phones and website during the merge of our two practices are reflected in the survey.  However, we are pleased to confirm that these areas have since been reviewed and vastly improved.

Thank you to those patients who took the time to complete and return their questionnaire.

https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gp-patient.co.uk%2Fpatientexperiences%3Fpracticecode%3DG81088&data=05%7C02%7Cjulieacey%40nhs.net%7Ca44b812be57a4e123c0708dca71bdca6%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638568985301877577%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=%2BlbyeHvvEK45nkCPJelnhJ5H4SoqBj8Dghf92Fd72%2Bk%3D&reserved=0

Following the global IT outage on Friday, we are pleased to advise that access to our clinical system appears to be restored, although with some limitations.

In order to accommodate an expected increase in requests for urgent appointments we ask that patients refrain from calling tomorrow regarding any routine requests.

Those patients who had prebooked appointments on Friday, that due to the outage were not seen, please note we will call you after 10am tomorrow to rearrange your appointment. We ask that you don't call us to rearrange, unless it is clinically urgent, this is to allow our team to accommodate an expected increase in calls.

We do understand and share your frustration and thank you for your help and understanding.

Due to the worldwide IT issue, the clinical system at all of our sites at Wealden Ridge Medical Partnership (Heathfield, Newick, Chailey and The Firs) is affected. As a result we are unable to access our clinical system so please DO NOT arrive for your pre-booked appointment unless it is a medically urgent issue that needs to be resolved today. 

We apologise for any inconvenience and we will update as and when we have further information.

Thank you to the Medi Tech Trust for their generous donation of medical equipment for the Newick and Chailey Surgeries, which included a a Bariatric Chair and Couch, hydraulic examination couches, fibre optic LED Otoscopes and a 24 hour portable BP machine. This was presented to Scott Lavocah (Deputy Practice Manager) of Wealden Ridge Medical Partnership by the Deputy Lieutenant of East Sussex, Mr Giles York at the 2024 Community Initiative Awards.

Last year Heathfield and the Firs Surgeries also benefited from the donation of medical equipment.

Please be aware that due to staff sickness last week there may be a delay of up to 2 days in collecting your medication from our Dispensary. We apologise for any inconvenience caused.

Please note that due to 2 GPs being off sick today we are operating urgent appointments only. 

We apologise for any inconvenience caused.

Wealden Ridge Medical Partnership will be closed for staff training between 12.30 – 18.30 on Tuesday 23rd April. For medical attention during this time please call 01323 402710.

For non-urgent assistance with medication or minor illness, please contact your local pharmacist.

Please do not contact 111 between these hours.

Thank you for your co-operation.

We are pleased to advise that the Heathfield phone number (01435 864999) is now working again and we apologise for any inconvenience caused.

We are aware that patients cannot get through on the 01435 864999 number and we have contacted our phone line provider. For now please phone 01825 722272. Thank you.

Wealden Ridge Medical Partnership will be closed for staff training between 12.30 – 18.30 today, Wednesday 21^st February. For medical attention during this time please call 01323 402710.

For non-urgent assistance with medication or minor illness, please contact your local pharmacist.

Please do not contact 111 between these hours.

Thank you for your co-operation

What we need people to do:

Help Us Help You…make the right choice
Know the services available to you and use the right one for your needs at the right time.

Help Us help You…stay well this winter
Take responsibility for your own health and wellness, by staying as healthy as possible, looking after yourself and asking for support when you need it.

Help Us Help You…by looking out for others
Look out for your neighbours, relatives and friends to help them stay healthy and seek help if they become ill.

Help Us Help You…stay protected
Get your Covid-19 and flu vaccinations if you are eligible as soon as possible.

Help Us Help You…by respecting staff
Be respectful to health and care staff and remember they are trying to help you and others as quickly as they can.
By committing to these actions, together we will help make sure you and others get the support and care you need this winter.

For more information visit our Help Us Help You webpages: Help Us Help You this winter – Sussex Health and Care (ics.nhs.uk)