Appointments

Appointments can be made both online and by calling the surgery on 01435 864999 (Heathfield and Firs) or 01825 722272 (Newick and Chailey)

For clinically urgent appointments, please either click on the ‘Make an Urgent Appointment Online’ tab above or call the surgery at 8am to be sent the link to your phone. You will be asked to fill out a form through a system called Visiba. Once submitted your symptoms will be reviewed by our Duty GP and the reception team will be in contact to either book you an appointment that day, or one in advance. For those that cannot use this system, reception will be happy to help.

For routine appointments, please click on the ‘Make a Routine Appointment Online’ tab above and you will be directed to Patient Access. Appointments can be up to 6 weeks ahead.

For any administration queries, such as requesting sick notes, test results, repeat prescriptions, please click on the ‘Make an Admin Request Online’ tab above.

Access For The Disabled

All of our Practices provide easy access for wheelchair users.

NHS App

The NHS app lets you book GP appointments, order repeat prescriptions and set up medication reminders on your smartphone.

You can add family members to the app to help you take care of them, too. 

Download from the App Store here

Download from Google Play here

Extended Hours Clinics for evening and weekend appointments:

We hold clinics outside of our usual working hours to improve accessibility for patients.  We provide additional clinics Monday evening, Tuesday morning, Wednesday evening, Thursday morning and Saturday morning.   Patients from either surgery can book into the clinics at either site. We are pleased to offer both GP and Nurse appointments at these clinics.

Saturday morning surgery from 09:00am - 12:00pm is for pre-booked appointments only. This is not an emergency surgery.  This clinic is alternated between the Firs Surgery and Newick Health Centre.

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Persistent defaulters may be removed from our patient list.

You have the option to text to cancel your appointment.